Policies & Procedures

Last Updated: 3/11/2025

Introduction:

Breaking Strongholds is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our coaching services.

Information We Collect:

Personal Information: Name, email address, phone number, and other contact details provided during sign-up or coaching sessions.
Payment Information: If you purchase a coaching package, we collect payment information through secure third-party payment processors.
Coaching Session Data: Notes and recordings from coaching sessions (with your consent).
Website Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited.

How We Use Your Information:

To provide coaching services and support.
To communicate with you about your coaching sessions and related information.
To process payments and manage your account.
To improve our website and services.
To comply with legal obligations.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.

Third-Party Services:

We may use third-party services (e.g., payment processors, scheduling tools) that have their own privacy policies.

Your Rights:

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us.

Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.

If you have any questions about this Privacy Policy, please contact us at Connor@BreakStrongholdsNow.com

Accessibility Statement

Our Commitment:

Breaking Strongholds is committed to providing a website and coaching services that are accessible to everyone, including individuals with disabilities.

Our Efforts:

We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
We regularly review and improve our website's accessibility.
We provide alternative text for images and other non-text content.
We ensure our website is navigable using keyboard controls.
We offer coaching sessions via video or phone to accommodate different needs.

Feedback:

If you encounter any accessibility barriers on our website or during our coaching services, please contact us at Connor@BreakStrongholdsNow.com

Ongoing Improvement:

We are committed to ongoing improvement and welcome your feedback on how we can enhance accessibility.

Terms & Conditions

Acceptance of Terms:

By using our website or coaching services, you agree to these Terms & Conditions.

Coaching Services:

Coaching sessions are confidential, but confidentiality may be breached in cases of imminent harm.
Coaching is not a substitute for professional mental health advice.
You are responsible for your own actions and decisions.

Payment:

Payment for coaching packages is due in advance.
We use secure third-party payment processors.

Intellectual Property:

All content on our website and in our coaching materials is our intellectual property.

Limitation of Liability:

We are not liable for any damages arising from your use of our website or coaching services.

Termination:

We may terminate your access to our services for violation of these Terms & Conditions.

Governing Law:

These Terms & Conditions are governed by the laws of Florida.

Changes to These Terms:

We may update these Terms & Conditions from time to time.

If you have any questions about these Terms & Conditions, please contact us at Connor@BreakStrongholdsNow.com

Refund Policy

One-on-One Coaching:

Refunds for one-on-one coaching sessions are available if requested within 2 days of purchase.

Group Coaching Calls:

No refunds are provided after the first call.

6-Week Bundle:

Refunds for the 6-week bundle are available if requested within 2 days of purchase and before the first session.
Partial refunds may be available if you are unsatisfied after the first two sessions.

Process:

To request a refund, please contact us at Connor@BreakStrongholdsNow.com

Exceptions:

Refunds may be denied in cases of violation of our Terms & Conditions.

This Refund Policy is subject to change.